Frequently Asked Questions

1. What is a refurbished copier?
A "gently used" copier with a low meter count that our copier service technicians refurbish - inspect, service, update & certify for resale. We acquire these copiers from off-lease, repossessions and trade-ins. Each of these copiers is in excellent working order, has a brand new toner installed and is sold with a full warranty.

2. What is a remanufactured copier?
A "moderately used" Canon copier that undergoes a complete rebuilding process - a system of replacing all wearable parts, rebuilding of assemblies, steam and power cleaning of all panels and a rigorous testing and final inspection. The final product is a copier that contains over 100 new parts, has been meticulously cleaned and tested, meets the manufacturer's new product and reliability specifications and has been approved by factory-trained copier technicians. These units are also sold with a full warranty.

3. Do your copiers come with a warranty?
Yes, all of our copiers are sold with a full warranty: 2 Year Major Copier Malfunction Warranty, 90 Day Parts Warranty, 30 Day Labor Warranty & all of our copiers are guaranteed to be put under a full-service maintenance contract by an authorized service provider.
See our Warranty Page for more information.

4. What is the cost of shipping a copier to our location?
Shipping is included in the purchase price of the copier as long as you are located in the contiguous (48) states, your location is tractor -trailer accessible and you are located on a 1st floor or in a building with an elevator. (You will confirm this during checkout.) If you are located in Canada or anywhere outside of the United States, shipping is additional. Call one of our Copier Specialists at 1-800-725-9529 for an exact quote.

5. How do you pack and ship your copiers?
If the item you purchased is a desktop copier, fax machine or laser printer it will get shipped in a foam-packed, double-walled box via UPS or FedEx transportation. For all other copiers, we ship via professional electronic carrier (Atlas, Specialized Transportation Inc., etc.) and the unit will be corner-boarded, shrink-wrapped and blanket wrapped. It will be transported in an air-ride vehicle that will have a lift gate.

6. Why do your refurbished copiers sell for less than remanufactured copiers?
These copiers are in excellent shape when they arrive at our refurbishment facility. Since we do not need to replace major parts and spend long service hours on these units (as we do for remanufactured copiers) we can pass the savings along to you and keep the price at the lowest point possible - without sacrificing quality.

7. How much money can I save by purchasing one of your used copiers?

As you can see, that is a substantial savings for a copier with a warranty that is still eligible for a service contract.

8. Will we receive user's manuals or any documentation about our copier?
Yes included with your copier will be a user's manual in hard copy and/or a CD containing a user's manual. We will also include a flyer that will have other customer support information in case you wish to contact CopierMarketplace.com

9. OK, I've purchased a copier from CopierMarketplace.com. What else do I need to do?
Once you've completed your purchase and have confirmed your shipping address, all you need to do is wait for the delivery of your copier(s). Delivery in most areas is 5-10 business days or less from the date of purchase and you will receive detailed tracking information on shipment the day it ships.

10. My copier(s) has been delivered directly to my location - what's next?
Due to any movements or vibration during shipment, it is REQUIRED that you have an authorized copier technician properly inspect and setup your copier. We can assist you at time of purchase with service providers in your area that handle the brand of copier that you purchased. The normal cost of this installation is around $100 and the buyer bears this cost.

11. Should I put my copier under a maintenance contract?
What are the costs associated with that? Once an authorized technician installs your copier, it is now eligible for a service contract. Depending on your volume you may wish to have a full-service maintenance contract for the copier. Normally, these contracts are based on a minimum monthly volume of copies and cover all labor, parts and consumables (i.e. - drum units & toner). If you have a high monthly volume this may be the most cost effective way to service your copier. If you do not choose to have a service contract, any service or parts needed would be on a "time and materials" basis where each service visit has a cost associated with it.

12. I still have more questions - can I talk to someone at CopierMarketplace.com?
Of course. At anytime during your process of shopping for a digital copier you can speak to one of our Copier Specialists toll-free at 1-800-725-9529 and hit "1" for sales. You can email us at Sales@copiermarketplace.com or click the "Live Help" button at the top of any page on our website.

13. Do you have other copiers in stock that are not listed on the site?
Yes, we have a constantly-changing inventory that is quite extensive. If you are interested in a copier that you do not see listed, please contact a copier specialist at800-725-9529 or email us at copiers@copiermarketplace.com